Support

FAQs

CAN A CONSUMER PURCHASE DIRECTLY FROM Edu Fun ?

Edu Fun is a manufacturer and can supply directly to retailers and distributors and Individuals.


WHO CARRIES EDU-FUN PRODUCTS ?

You may call customer service and ask a representative or enter your postcode on the Edu Fun website to find local distributors in your area.


DOES EDU-FUN SELL REPLACEMENT PARTS ?

Edu Fun policy is to provide replacement parts usually free of charge, depending on the fault or integrity of the product. Please refer to the terms and conditions for policy on warranty and returns.


WHERE ARE EDU-FUN PRODUCTS MANUFACTURED ?

The site of the Edu-fun factories in the 10th Ramadan City, Egypt, and we can distribute to all parts of the world


IS THERE A MINIMUM ORDER QUANTITY ?

Please call and speak to your nearest Edu-fun representative for more information on minimum order quantity requirements. Subject to availability and transport/logistics.


CAN ITEMS BE CUSTOMISED OR REBRANDED TO SUIT CUSTOMER REQUIREMENTS ?

The product is presented to the technical department at the factory to express an opinion, and the result is as follows:

  1. Approval of manufacturing the product with specification Product and determine the selling price and manufacturing period.
  2. Not agreeing to manufacture the product without stating the reasons for this.

WHY PURCHASE EDU-FUN ?

At Edu Fun our sole purpose is to provide quality furniture, toys, learning resources and safety products to ensure the best for future generations.

Not only is our range and quality of products vastly superior to competitors, we use only the best sustainable and environmentally friendly products to ensure the health of the planet.

We also design our products ergonomically to ensure the healthy growth and development of our children.


SOUNDS GREAT! HOW DO I GET STARTED ?

You can get started by creating a customer account online or calling to speak to one of our friendly customer service representatives.

You can also call your local rep to make a showroom appointment and come and see the quality of our product samples for yourself. Seeing is believing!


HOW DO I BECOME A DISTRIBUTOR OF EDU-FUN PRODUCTS ?

Please contact customer service or send us an email. One of our friendly representatives will be happy to give you further information. Contact details can be found in the CONTACT US tab.

Privacy

Privacy

Edu-Fun Egypt will not disclose any information to any third-party with the exception of circumstances surrounding orders and or necessary contact between suppliers


Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Edu-Fun Egypt

Edu-Fun Egypt has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Edu-Fun Egypt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Shipping

Back order procedure

From time to time, when goods are not all available for delivery at the same time, a back order may result. This should not incur secondary freight charges unless previously discussed with client or the client is not ready to accept goods with the first delivery of order.


Lead times

Estimated delivery times may vary and are subject to work load and transport/logistics availability.


Payment terms

Are 14 days from delivery or payment prior to shipment. This will be negotiated at time of order. Direct deposit or cheque payment is required. A 50% deposit of the total outstanding order amount (excluding VAT) at time of order is required.

Terms & Conditions

Please read these Terms and Conditions carefully before using the www.eg.edu-fun.com operated by Edu-Fun Egypt Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for Edu-Fun Egypt has been created with the help of Terms and Conditions Generator.


Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Edu-Fun Egypt.

Edu-Fun Egypt has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Edu-Fun Egypt shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Governing Law

These Terms shall be governed and construed in accordance with the Egyptian laws.

Goods are warrantied for a minimum term of 12 months against manufacturing defects Unless otherwise stated.


Quotations

Are valid from 7 days from date shown, if an order is placed outside the 7-day period, a price check and a revised quotation will be provided before an order can be fulfilled (if necessary). A quotation is not an order. Edu-Fun Egypt reserves the right to amend or increase pricing in line with cost increases regardless of quoted pricing. This is due to possible rise and fall value of the EGP – for imported products and materials.


Orders

Orders will be processed when all the details on the purchase order correspond with quote


Variations

Variations to any order/s cannot be accepted without written consent of the customer. Changes will not be affective until Edu-Fun Egypt has provided an amended quote for any variation.


Back order procedure

From time to time, when goods are not all available for delivery at the same time, a back order may result. This should not incur secondary freight charges unless previously discussed with client or the client is not ready to accept goods with the first delivery of order.


Lead times

Estimated delivery times may vary and are subject to work load and transport/logistics availability.


Payment terms

Direct deposit or cheque payment is required. A 75% deposit of the total outstanding order amount at time of order is required


Goods ownership

Goods supplied remain the property of Edu-Fun Egypt until all outstanding invoices have been paid in full.


Risk

The responsibility for loss or damage of goods shall pass to the customer upon delivery to the customer, the customer's agent or to a destination or carrier as nominated by the customer.


Goods return

For change of mind or incorrect orders a 20% restocking fee will apply. Goods return cost will be absorbed by the customer. Goods to be returned to our warehouse.

Goods must be returned in as new and resealable condition for credit or refund to apply, which if accepted shall be determined by Edu-Fun Egypt.

Any payment for balance of goods delivered on the same invoice must be paid within payment terms as required and stated above.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.